Customer support

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We make a host of resources available to help you manage your Lightspeed account and ensure that you make the most of our service.

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Have a specific question or want more information?


Our friendly team is here to help.

Call us

Mon-Fri, during market hours.

1.888.577.3123 (US)

1.646.393.4800 (Int)

New Jersey Office

20 Headquarters Plaza

North Tower, 7th Floor

Morristown, NJ 07960

Chicago Office

181 West Madison Street

Suite 2950

Chicago, IL 60602

Support resources

Fast answers, with less effort

Our highest priority is to help you succeed.

Frequently asked questions

Find answers to the most frequently asked questions about your Lightspeed account.

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Video tutorials

Watch short videos to help you get the most of your Lightspeed experience

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Document center

Find, download and print brokerage forms, applications, and more

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Lightspeed Trader

Lightpeed Trader knowledge center

Here you'll find everything you need to leverage the resources available on our flagship trading platform.

Explore our resources

Download the latest version of Lightspeed Trader, read release notes, watch trading platform tutorials, and much more.

  • Learn the recommended system requirements for optimal performance
  • Quick reference guide
  • On Open and On Closer guide
  • Dark Assault guide

Why we're different

We’re committed to empowering your success

Lightspeed was built by traders for traders, and we understand traders' needs and work hard to exceed their expectations.

Our top priority is to deliver world-class experiences. We envision our traders' needs and then go above and beyond to meet them.

We strive to deliver products, services, and tools that empower our traders' success and help them to reach their goals.

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© 2024 Lightspeed Financial Services Group, LLC. All rights reserved.

Equities, equities options, and commodity futures products and services are offered by Lightspeed Financial Services Group LLC (Member FINRA, NFA and SIPC). Lightspeed Financial Services Group LLC’s SIPC coverage is available only for securities, and for cash held in connection with the purchase or sale of securities, in equities and equities options accounts. You may check the background of Lightspeed Financial Services Group LLC on FINRA’s BrokerCheck.

Options trading entails significant risk and is not appropriate for all investors. Certain complex options strategies carry additional risk. Before trading options, please read Characteristics and Risks of Standardized Options

ETFs are subject to market fluctuation and the risks of their underlying investments. ETFs are subject to management fees and other expenses.